Shipping & Delivery
How shipping works at Soft Steps
Thank you for choosing Soft Steps! We are committed to providing you with a seamless shopping experience. Please review the information below regarding our shipping and delivery policies.
Shipping methods & timelines
We offer standard and expedited shipping options for U.S. delivery. Orders are typically processed within 1-2 business days, excluding weekends and holidays. Once your order ships, you will receive a confirmation email with tracking information. Delivery times vary by location and the method you choose, but most U.S. orders arrive in 3-7 business days with standard shipping.
Shipping costs
Shipping costs are calculated at checkout based on your chosen method and destination. Standard shipping is free for qualifying U.S. and Canada, otherwise, rates are shown at checkout before you place your order.
Delivery delays
While we strive to deliver every order on time, delays can occur due to weather, carrier issues, or other unforeseen circumstances. If your order is delayed, please reach out - we will assist you in tracking the shipment and provide updates.
Order tracking
You can track your order using the tracking link in your shipping confirmation email. If you have any questions about your order status, contact our support team and we will be happy to help.
Shipping restrictions
We are unable to ship to P.O. boxes or APO/FPO addresses. Certain items may have size, weight, or destination-based restrictions; please refer to the product page for any item-specific limits.
Returns & exchanges
For details on returns and exchanges, please review our Returns Policy.
Contact us
If you have any questions or need assistance, please contact our customer support team at support@soft-steps.com. We are here to help.