Your privacy at Soft Steps

Information we collect

We collect information you provide directly (like name, email, shipping address, and payment details), information about your purchases, and data gathered automatically when you browse our site (such as IP address, device info, and browsing activity).

• Contact details (name, billing/shipping address, phone, email).
• Financial and payment details (processed through secure payment providers).
• Account details (username, password, settings and preferences).
• Transaction data (items viewed, cart actions, purchases, returns, exchanges, cancellations).
• Communications with us (support requests, messages, and feedback).
• Device and network data (IP, browser, device identifiers, connection data).
• Usage data (how and when you interact with our Services).

Personal information sources

• Directly from you when you place orders, create accounts, or contact us.
• Automatically from your device and browser through cookies and similar technologies.
• From service providers acting on our behalf (payments, analytics, support, fulfillment).
• From partners and third parties, where legally permitted.

How we use your information

We use your information to process orders, provide customer support, personalize your experience, send transactional or marketing communications (when permitted), improve our site and products, and detect or prevent fraud.

• Provide, tailor, and improve the Services (orders, shipping, returns, account management, personalization).
• Marketing and advertising communications and campaign measurement.
• Security and fraud prevention.
• Customer support and communications.
• Compliance with legal obligations, enforcement, and dispute handling.

Cookies and tracking

We use cookies and similar technologies (such as local storage, pixels, and tags) to operate and improve the Services. We currently use the following cookie categories: Necessary Cookies (required for core site functionality, security, checkout, fraud prevention, and network management), Analytics Cookies (to understand traffic and performance), Preference Cookies (to remember settings such as language or display), and Marketing Cookies (for ad attribution, campaign measurement, and personalization).

You can manage your optional cookie choices at any time through our cookie settings banner/modal. Necessary cookies remain active. Disabling optional cookies may affect certain features and measurement capabilities. You may also control cookies through your browser settings.

Sharing your information

We share your information with trusted partners who help us run our store (such as payment processors, shipping carriers, analytics providers, and marketing tools) and as required by law. We do not sell your personal information.

• With Shopify, vendors, and service providers (IT, payments, analytics, support, cloud, shipping, fulfillment).
• With business and marketing partners for advertising and performance measurement.
• When you direct, request, or consent to specific disclosures.
• With affiliates and within our corporate group where applicable.
• For legal compliance, policy enforcement, rights protection, or business transactions.

Relationship with Shopify

Our Services are hosted by Shopify. Information submitted to the Services may be transmitted to and processed by Shopify and its partners in jurisdictions outside your country. Shopify may also process certain data to provide and improve platform features. To learn more, review Shopify's Consumer Privacy Policy and Privacy Portal.

Third-party websites and links

Our Services may contain links to third-party websites or platforms. We are not responsible for their privacy or security practices. Review their policies before sharing personal information.

Data retention & security

We keep your information only as long as needed for the purposes above and to comply with legal obligations. We use reasonable security measures to protect your data, though no method is 100% secure.

Your choices

You can update your account details, opt out of marketing emails using the unsubscribe link, and manage optional cookies from our cookie settings banner/modal (Analytics, Preferences, and Marketing). Necessary cookies remain enabled because they are required for basic website functionality. You may also contact us to access or delete your information where applicable law provides those rights.

Where consent is required by law, you can grant or withdraw consent for optional cookie categories at any time through our cookie settings banner/modal. Withdrawal of consent does not affect the lawfulness of processing based on consent before withdrawal.

• Request access to personal information we hold about you.
• Request deletion of personal information, subject to legal exceptions.
• Request correction of inaccurate personal information.
• Request portability/copy of your data where applicable.
• Opt out of certain targeted advertising/sharing activities where required by law.
• Unsubscribe from marketing communications at any time.

International visitors

If you access our site from outside the United States, you consent to processing and storage of your information in the U.S. where data protections may differ from your home country.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Complaints

If you have complaints about how we process your information, contact us first. Depending on your location, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International transfers

We may transfer, store, and process your personal information outside your country. Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Changes to this policy

We may update this Privacy Policy periodically. When we do, we will update the "Last updated" date below. Continued use of the site after changes means you accept the updated policy.

Last updated: April 21, 2026

Contact us

Questions or requests? Email us at support@soft-steps.com.